Frequently Asked Questions
Everything you need to know about finding your dream gown.
How do I choose the correct size for my wedding dress?
We highly recommend comparing your bust, waist, and hip measurements to our specific Mondressy size chart. Since bridal sizing often runs smaller than high-street fashion, professional measurements are advised to ensure the best fit.
Do you offer custom-made or made-to-measure services?
Yes, we offer custom sizing for most of our gowns. You can provide your exact measurements during the checkout process, and our tailors will craft the dress specifically to your proportions for a small additional fee.
How long does shipping take for a wedding gown?
Standard production time is 4-6 weeks, followed by 5-10 business days for shipping. We recommend ordering your dress at least 3 months before your wedding date to allow for any final local alterations.
Can I return my dress if it doesn't meet my expectations?
We accept returns on standard-sized dresses within 14 days of delivery, provided they are in original condition. Please note that custom-made dresses and final sale items are non-returnable as they are made to your specific requirements.
What payment methods do you accept?
Mondressy accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Are the colors on the website accurate to the real fabric?
While we strive for color accuracy, shades may vary slightly due to screen settings and lighting. We offer fabric swatches for purchase if you wish to see the exact color and texture before committing to a full dress.